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ITW Construction Service & Parts Return Policy

Returns & Replacements for Parts

All returns on parts are subject to a 20% restocking fee. Shipping armation about our users. ITW Construction Service and Parts cannot represent the same for external or third party websites to which you are linked from ITW Construction Service and Parts. Please review such third parties' respective privacy policies to determine whether they utilize cookies.

ITW Construction Service and Parts reserves the right to change its privacy policy and statement in the future to comply with applicable law or otherwise.

Shipping and handling charges are not refundable.  Return shipping costs are the customer's responsibility. Exceptions to the policy will be made for defective parts and/or errors by us (wrong item shipped or data error on site).

Electrical parts (e.g. Electrical Spark Units, Molded Circuit  Assemblies and Fan Motors) are not eligible for return unless prior authorization is made before returning. To receive authorization contact a member of the ITW Construction Parts® tech support group (tech@itwserviceparts.com or 1-800-222-6990).

All return requests must be made within 30 days of shipment date

All returns must have prior authorization.

To return an item, just follow these easy steps:

  • Email us (web.orders@itwserviceparts.com) to request a Return Merchandise Authorization (RMA) number. All returned merchandise must be received by our warehouse within 10 days of issuing the RMA.
  • Place a copy of your invoice in the box and write your RMA number on the invoice. This helps us expedite the processing of your return and allows us to refund your money promptly.
  • Please print the RMA number in large, bold print on the outside of the box.
  • Ship the product to:
    • ITW Construction Parts Returns
      RMA# _____________ 
      13825 West Business Center Drive
      Lake Forest, IL 60045
  • Retain your shipping receipt; i.e. UPS or parcel post, so that you can track the status of your return back to our warehouse.

Please note that you are responsible for all shipping expenses associated with returning the item. When we have received and processed your return, we will send you an email confirmation. Approximately 7 to 10 days after that you should see the credit on your credit card.  The credit will be for the amount of the merchandise ordered less the 20% restocking fee. Please note, that we do not reimburse you for any of the shipping and handling charges associated with your original order.



Paslode tools are designed to be used with Paslode fasteners or fasteners designed to Paslode’s specifications.  Using fasteners not manufactured by Paslode or not meeting Paslode’s specifications may void the tool warranty and result in poor tool performance or damage to the tool.

We want you to be 100% satisfied.  We offer a 30-day WORKMANSHIP warranty.  We DO NOT warrant against cosmetic defects as these tools are "used" tools.  

After 30 days any required service of the refurbished tool can be done at any Paslode Authorized service center at owner's expense.

If you receive an incorrect or damaged item, or an item that is not working properly within the 30 warranty period, please contact us at 866.466.8020 web.orders@itwserviceparts.com.  We will connect you with our Technical Services Department for troubleshooting assistance before we issue an RMA and UPS label. We may offer a like-kind exchange or a refund.